Terms of Service

Article 1 (Purpose)

These Terms govern the rights, obligations, and responsibilities between Kozaza Inc. ("Company") and users of the Wehome VAN service at van.wehome.me ("Service").

Article 2 (Definitions)

• "Service" means airport pickup, drop-off, and fixed-route call-van booking and operation provided by the Company.
• "User" means any person who agrees to these Terms and uses the Service.
• "Booking" means a user's request for vehicle service at a specific time and route, confirmed by the Company.
• "Fixed fare" means the pre-announced flat rate for a given origin–destination route.

Article 3 (Service)

The Company provides the following services:

• Pickup and drop-off at Incheon, Gimpo, Jeju, and Gimhae international airports
• Transfers to accommodations, venues, and other designated routes
• 24/7 booking (minimum 3 hours before departure)
• Online booking lookup and payment

Service may be limited due to severe weather, natural disasters, legal restrictions, or other unavoidable circumstances.

Article 4 (Booking & confirmation)

1. Users submit bookings with required details: origin, destination, date/time, passengers, luggage, and contact information.
2. After submission, the Company notifies confirmation status by SMS within one hour.
3. Before confirmation, changes or cancellations incur no penalty.
4. A booking is confirmed only when a driver is assigned; if assignment is not possible, the Company may cancel after notifying the user.

Article 5 (Fares & payment)

1. Fares follow the price table on the website; no time-of-day or late-night surcharges apply.
2. Payment is accepted by online card (credit/debit) and other methods approved by the Company.
3. Payment is made via the link sent after booking confirmation.
4. Upon payment, the booking is finalized and a confirmation SMS is sent.
5. Guests who enter a valid Wehome reservation code (HM*) receive complimentary airport VIP gate pickup.

Article 6 (Cancellation & refunds)

After payment, cancellations are refunded as follows:

• More than 24 hours before departure: full refund
• 3–24 hours before departure: 50% refund
• Less than 3 hours before departure or no-show: no refund
• Refunds are processed within 3–5 business days after cancellation is confirmed.

Cancel via cs@wehome.me or customer support.

One free schedule change is allowed up to 6 hours before departure; later changes require cancel and rebook.

No-show and refund eligibility are determined by the time of cancellation request.

Article 7 (User obligations)

1. Users must provide accurate information; adverse effects from false information are the user's responsibility.
2. Users must wait at the designated location at the agreed time; delays over 20 minutes due to the user may be treated as no-show.
3. Eating, smoking, or excessive noise in the vehicle that disturbs others is prohibited.
4. Hazardous or illegal items may not be loaded; violations may result in refusal of service and claims for damages.

Article 8 (Limitation of liability)

1. The Company is not liable for delays due to traffic, natural disasters, road closures, or other force majeure.
2. The Company will assist with items left in the vehicle but is not legally liable for loss.
3. The Company does not compensate indirect damages such as missed flights; please allow ample time for important schedules.

Article 9 (Privacy)

Personal data such as name and contact details are handled under applicable privacy laws and the Company's privacy policy, used only for booking, dispatch, and customer communication, and not shared with third parties.

See https://www.wehome.me/privacy for the privacy policy.

Article 10 (Dispute resolution)

1. Disputes shall first be resolved by mutual consultation between the Company and the user.
2. If consultation fails, either party may request mediation from relevant consumer dispute bodies.
3. Litigation shall be subject to the courts under the Civil Procedure Act.